Andy Chiang, Product Manager in Palo Alto, United States
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Andy Chiang

Verified Expert  in Product Management

Product Manager

Location
Palo Alto, United States
Toptal Member Since
June 14, 2020

安迪喜欢了解客户的问题，并用现代技术解决这些问题. For both small startups and large global corporations, Andy has led teams in product management, supply chain strategy, and technology consulting. 安迪建立并扩大了世界级的产品团队，从3人到30人，并成功地将软件业务从50美元发展壮大,000 to $50 million in revenue. Andy对确保客户成功充满热情，并始终追求卓越.

Project ManagementIT Project ManagementB2B Product ManagementProduct Strategy ConsultantStakeholder ManagementProduct OwnerSaaS Product ManagementEnterprise SoftwareMinimum Viable Product (MVP)Product CoachProduct Requirements Documentation (PRD)Billing SystemsB2BProduct ManagementArtificial Intelligence (AI)DigitalAha! Product Management

Project Highlights

Artificial Intelligence (AI) Invoice Audit Platform
Led the design, build, 并在六个月内在敏捷环境中推出人工智能发票审计平台.
Technical Product Manager
为加密货币项目编写详细的产品需求文档(PRD). 这包括详细的需求描述和覆盖愉快路径场景的用例, edge cases, and error cases.
Asset Management and IoT Project
带领产品管理团队定义并构建一个使用图像识别的资产管理系统, optical character recognition, Internet of Things (IoT), and spatial 3D mapping.

Expertise

AgileArtificial Intelligence (AI)B2BManagementPresentationsProcurementProduct ManagementSourcing

Work Experience

Product Director and Product Lead

2023 - PRESENT
Yara
  • 为美国数字创新团队创建了一个持续的创新流程, which includes North and South America.
  • 管理产品管理团队，涵盖亚拉美洲所有数字产品.
  • 领导产品组合审查流程，分析现有的数字化能力, understand goals and objectives, determine gaps, and create a roadmap to fill the gaps and achieve goals.

Advisor

2020 - PRESENT
Self-employed
  • 为客户提供支出管理软件解决方案方面的建议，以帮助他们做出购买决策.
  • 与客户就发票和税务合规软件解决方案进行咨询.
  • 在客户从传统采购转向电子采购的过程中，为客户提供战略采购流程和软件解决方案方面的指导.
  • Advised customers on product management best practices, 帮助开发产品管理流程和实施软件工具.

VP of Product Management

2020 - 2022
ServiceChannel
  • 与执行团队合作，制定五年产品战略和一年产品路线图.
  • Conducted market research sessions, 访谈超过50个客户和潜在客户，确定整体产品方向.
  • 设计并构建了“设施支出指数”，以展示ServiceChannel的数据深度和专业知识, as seen here: http://servicechannel.com/facilities-spend-index/.

Head of Product

2018 - 2020
AppZen
  • Hired an entire product team of 12 made up of product managers, UX designers, business analysts, and QA analysts.
  • 在不到十个月的时间里推出了两个人工智能(AI) B2B企业产品. One was an AI-powered invoice audit product, 另一个是一个人工智能平台，让客户建立自己的人工智能审计模型.
  • 创建产品管理流程，并实施工具来管理产品开发过程，从想法到发布.
  • Designed wireframes using Balsamiq and wrote stories using Jira.
  • 为每个产品制定产品策略和季度路线图, along with each product manager's objectives and key results (OKRs).
  • 设计了一个数据分析模块，供管理人员审查团队绩效.
  • 为时间和成本节约的高级数据分析构建了执行仪表板.

Director of Product Management

2014 - 2018
Coupa
  • 在敏捷环境中管理两个B2B企业软件产品, specifically strategic sourcing and electronic invoicing products. Created and oversaw the product strategy and quarterly roadmaps.
  • 领导客户顾问委员会了解客户需求，并获得对现有能力和未来路线图计划的反馈.
  • 设计线框图和用户体验流程，与客户分享并获得反馈.
  • Enabled internal sales, external partners, and solution consultant teams by creating sales guides, product presentations, training, and detailed customer case studies.

Director of Supply Chain Strategy

2004 - 2013
Gap
  • 在不到两个月的时间里，在全球用户群中推出了电子采购工具, including software go-live, user training, and change management.
  • Created a methodology for direct merchandise sourcing, which reduced direct costs by over $40 million annually.
  • 开发订单管理和发票系统，效率提高67%.
  • Established and oversaw processes for change management and training.
  • 分析了现有的业务流程，并推荐了技术可以提高效率的领域. 为Gap的全球供应链组织建立了技术产品路线图.

Managing Consultant

1999 - 2004
Ariba
  • Ariba企业采购管理全球咨询实践:电子采购方法论开发, running of e-sourcing events, software installation, and customization.
  • Managed strategic sourcing projects for a variety of clients, including Agilent, Amgen, ChevronTexaco, Disney, ExxonMobil, General Dynamics, and Home Depot.
  • Built technical and business training curriculum for e-sourcing.
  • 培训客户和咨询公司的电子外包工具和方法.

Artificial Intelligence (AI) Invoice Audit Platform

http://www.appzen.com/

Led the design, build, 并在六个月内在敏捷环境中推出人工智能发票审计平台.

AppZen is a provider of an AI-powered audit platform used by over 1,800 large and small organizations worldwide. After the success of the Expense Report Audit product, 我们决定构建以下产品，专注于发票审计.

I led the team in the ideation, design, build, 并通过提取设计人员的子集来推出发票审核产品, engineers, 和QA进入一个独立的“作战室”，这样我们就可以快速迭代. I managed 11 beta launch partners as we launched this new product, 我们能够立即将两个测试伙伴转化为付费客户.

Technical Product Manager

为加密货币项目编写详细的产品需求文档(PRD). 这包括详细的需求描述和覆盖愉快路径场景的用例, edge cases, and error cases.

黑洞工业公司正在构建一个名为Sifchain的新区块链, with an accompanying cryptocurrency called Rowan. 其目标是允许任何全球资产在不同的区块链之间自由移动，并以尽可能低的价格快速移动. 我是最初产品团队的一员，帮助定义整个系统从想法到发布的需求.

Asset Management and IoT Project

http://servicechannel.com/

带领产品管理团队定义并构建一个使用图像识别的资产管理系统, optical character recognition, Internet of Things (IoT), and spatial 3D mapping.

ServiceChannel是一个领先的设施管理平台，帮助组织管理业务关键资产. 管理资产最重要的痛点之一是将资产信息输入系统. 我带领一个团队建立了一个使用图像识别的资产摄取系统, optical character recognition, Internet of Things (IoT), and spatial 3D mapping. 这使得非技术用户可以很容易地将资产信息输入平台，然后在出现问题时识别问题.
应用这些质量保证技术来改进你的产品开发过程
Publication

应用这些QA技术来改进你的产品开发过程

http://vz7.moldeandomentes.com/product-managers/product-management-consultant/qa-best-practices
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