Publication
《客户的声音:如何利用用户洞察获得更好的用户体验
http://vz7.moldeandomentes.com/designers/ux/user-experience-voice-of-customer
Atishay is available for hire
Hire AtishayAtishay Goyal
Verified Expert in Design
Designer
Location
Dubai, United Arab Emirates
Toptal Member Since
July 27, 2021
Atishay是一位经验丰富的产品设计师，曾与初创公司合作, design agencies, and global brands. 十多年来，他一直在为麦肯锡和BCG等公司设计世界级的B2B和B2C应用程序. Atishay成功地平衡了用户洞察力, business, marketing, and technology to create engaging, functional, and easy-to-use products. 他对解决方案设计和创新的热情使他领导设计驱动的转型，并指导充满活力的团队.
Work Experience
Head of Design
2018 - PRESENT
Shipa Freight
- 将传统的物流框架数字化为即时报价和预订平台.
- 创建了一个灵活的设计系统，拥有200多个组件，由全球八家合作伙伴公司改编.
- 通过数字体验的创新，优化了工作流程并增加了转换歧管, customer engagement, operations, 以及在网络和移动应用上的销售活动.
- 在全球范围内建立用户体验实践，并在领导全球设计师团队的同时，将设计成熟度模型从阶段0扩展到阶段5.
- 作为设计过程的一部分，引入并扩展客户主动性的声音.
- 作为web应用的敏捷产品负责人对产品做出贡献.
- 在不同国家不断探索和实施产品和用户体验增长的新举措.
- 与集团CMO和营销副总裁合作，优化多个产品的登陆页面，以提高转化率和用户留存率.
- 为客户和内部运营团队设计了几个仪表板，以便实时查看发货情况.
Technologies: Figma, Hotjar, Google Analytics, Intercom, Google Optimize, Salesforce, Design Systems, Enterprise SaaS, Software Design, Web App Design, UI Design, Business Management, User Research, Usability Testing, Branding, Omnichannel Marketing, Enterprise Systems, User Testing, SaaS, Web App UI, Landing Pages, Landing Page Optimization, Landing Page Design, Conversion Rate Optimization (CRO), User Interface (UI), User Experience (UX), Responsive Web Design (RWD), eCommerce, Software, B2C, B2B, B2B2C, Business to Business to Consumer (B2B2C)
Senior UX Designer
2016 - 2018
Xebia Group
- 与主要金融机构合作, technology consultants, 政府机构通过不同的参与渠道改进服务设计和数字用户体验.
- 与阿联酋政府合作进行了一个项目，以改进其企业应用程序套件，从而减少了T.A.员工满意度提高了75%.
- 为卡塔尔的一家当地银行重新设计了一个遗留的移动银行应用程序，客户保留率提高了20%. Google Play商店的平均评论从3条上升.5 to 4.2 in five months.
- 领导印度最大的廉价航空公司的网站和移动应用程序的重新设计计划, Spicejet.com. 为飞行员、机组人员和乘客设计了几个飞行中的智能应用程序.
- 将飞行员和地面支持人员维护的技术纸质日志数字化到一个iPad应用程序中，该应用程序获得了“年度创新”奖，并得到了民航总局的批准, India.
- 领导多个内部项目的产品开发，同时在敏捷环境中管理产品待办事项列表和设计活动.
- 在公司内建立设计文化，将设计团队从2名设计师扩大到8名全栈设计师.
Technologies: Sketch, Figma, InVision, Moqups, Adobe Photoshop, Design Systems, Enterprise SaaS, Software Design, Web App Design, UI Design, Business Management, User Research, Usability Testing, Branding, Omnichannel Marketing, Enterprise Systems, User Testing, SaaS, Paid Advertising, Web App UI, Landing Pages, Landing Page Optimization, Landing Page Design, Conversion Rate Optimization (CRO), User Interface (UI), User Experience (UX), Responsive Web Design (RWD), eCommerce, Software
Design Entrepreneur and Founder
2012 - 2016
Mad N Creative Design Studio
- 培训并组建了12名设计师和5名前端开发人员的团队.
- 与40多家跨领域的尖端科技初创公司合作，帮助他们建立产品的全渠道体验.
- 在欧博体育app下载组合中引入数字营销，以补充用户体验产品，最终使业务收入翻了一番.
Technologies: HTML5, CSS3, Search Engine Optimization (SEO), Social Media Marketing (SMM), Business Management, Sketch, Enterprise SaaS, Software Design, Web App Design, UI Design, User Research, Usability Testing, Branding, Omnichannel Marketing, Enterprise Systems, User Testing, SaaS, Web App UI, Landing Pages, Landing Page Optimization, Landing Page Design, Conversion Rate Optimization (CRO), User Interface (UI), User Experience (UX), Responsive Web Design (RWD), eCommerce, Software
Other Experience
Education
2010 - 2014
Bachelor's Degree in Computer Science
商业与工程研究学院-印度北方邦加济阿巴德
Certifications
MARCH 2020 - PRESENT
通过模仿物理创造直观的产品
Interaction Design Foundation
OCTOBER 2019 - PRESENT
人机交互UX设计
Massachusetts Institute of Technology
AUGUST 2019 - PRESENT
Design Thinking
Interaction Design Foundation
Experience
Collaboration That Works
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